> ## Documentation Index
> Fetch the complete documentation index at: https://formbricks.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Follow-ups

> Automatically send customized emails to respondents based on their survey responses or specific survey endings.

> [!WARNING]
>
> Email Follow-ups are deprecated in favor of [Workflows](https://formbricks.com/docs/workflows/overview.md) and stop working on **1
> December 2026**. Workflows cover the same ground — a completed response, optionally narrowed to specific
> ending cards, sending an email — and are where this is being developed. Build new email automations as
> Workflows, and rebuild your existing follow-ups as Workflows before that date.
>
> The Follow-ups tab is now hidden in the survey editor unless the survey already has follow-ups, or
> your plan includes follow-ups but not Workflows.

> [!NOTE]
>
> Email followups is a paid feature. It is only available for users on paid plans or if you have [Enterprise Edition](https://formbricks.com/docs/self-hosting/advanced/license.md).

## What are Email Follow-ups?

Email followups allow you to automatically send customized emails to respondents based on their survey responses or when they reach specific survey endings. This feature is perfect for:

* Sending thank you notes
* Following up with respondents
* Providing additional information
* Sharing survey response data

### Trigger Types

> [card] Response-based
>
> Emails are sent when a response to your survey is completed.

> [card] Ending-based
>
> Emails are triggered when respondents reach specific survey endings.

## Setting Up Email Follow-ups

**1. Open the Follow-ups tab**

It sits at the end of the survey editor's tab row, after Settings. `New follow-up` opens the dialog where the rest of these steps happen.

The Follow-ups tab of the survey editor

**2. Configure Recipients**

The "To" field can be configured to use:

<ul>
  <li>**Verified Email:** The email address entered in the email verification step (when email verification is enabled)</li>
  <li>**Email Questions:** Responses to question type `Open Text` of type `email`</li>
  <li>**Contact Info:** Responses to question type `Contact`</li>
  <li>**Hidden Fields:** Values from hidden fields</li>
  <li>**Team Members:** Members of your team</li>
  <li>**Yourself:** Your own email address</li>
</ul>

The Create a new follow-up dialog

**3. Set Up Reply-To**

* Add one or more valid email addresses
* Addresses can be added by typing and pressing space or comma
* Invalid email addresses are automatically rejected

**4. Configure Email Content**

<ul>
  <li>**Subject:** Customize your email subject line</li>
  <li>**Body:** Supports basic HTML formatting (`p`, `span`, `b`, `strong`, `i`, `em`, `a`, `br` tags)</li>

  <li>
    **Survey Response Data:** Option to include detailed response data with support for:

    <ul>
      <li>File uploads</li>
      <li>Images</li>
      <li>Rankings</li>
      <li>Translations</li>
    </ul>
  </li>
</ul>

**5. Save to Activate**

Once you've configured all settings, save your survey to activate the email follow-up.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.