> ## Documentation Index
> Fetch the complete documentation index at: https://formbricks.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Recontact Options

> Recontact Options control how often a single survey is shown to the same user, helping you balance effective feedback collection with a positive user experience by preventing survey fatigue.

Recontact Options are the **per-survey** control for how often *this* survey may reappear to the same person. They are one layer of the full display logic — see [Survey Display Logic](https://formbricks.com/docs/surveys/website-app-surveys/survey-display-logic.md) for how they combine with targeting, the Cooldown Period, and triggers.

> [!NOTE]
>
> By default, a survey is shown to each user only once.

## Configuring Recontact Options

1. Open the Survey Editor and select the **Settings** tab.
2. Ensure the survey type is set to **App Survey**.
3. Open the **Display & Recontact** section and choose an option under **Recontact options**.

![The Display & Recontact section](https://mintcdn.com/formbricks/kVJ6dLwO-XXockMx/images/surveys/website-app-surveys/recontact/visibility-and-recontact.webp?fit=max\&auto=format\&n=kVJ6dLwO-XXockMx\&q=85\&s=21ab52fef9fe51dadb6843306a626eb3)

Available options:

* **Show only once** *(default)* — show a single time, even if the user does not respond.
* **Show a limited number of times** — show at most the specified number of times, or until the user responds (whichever comes first).
* **Ask until they submit a response** — keep showing whenever triggered until a response or partial response is submitted.
* **Keep showing while conditions match** — allow multiple responses and keep showing even after a response. Useful for continuous feedback collection, such as the [Docs Feedback Survey](https://formbricks.com/docs/surveys/best-practices/docs-feedback.md) or the [Feedback Box](https://formbricks.com/docs/surveys/best-practices/feedback-box.md).

Each option counts *this* survey's own displays and responses only.

## Recontact Options or interaction-based segments

Recontact Options count how often *this* survey was shown or answered; they have no time window. If your rule needs one ("not seen in the last 3 months") or depends on a different survey, use an [interaction-based segment](https://formbricks.com/docs/surveys/website-app-surveys/survey-display-logic.md#recontact-options-or-interaction-based-segments) instead, and set Recontact to *Keep showing while conditions match*.

## Relationship to the Cooldown Period

Recontact Options decide how often a survey may repeat; the [Cooldown Period](https://formbricks.com/docs/surveys/website-app-surveys/cooldown-period.md) is a separate, workspace-wide gate that limits how often a user sees *any* survey. Both must pass before a survey is shown — Recontact Options are evaluated first, then the Cooldown Period.

The same **Display & Recontact** section is where a survey says how it treats that workspace-wide gate: **Use Cooldown Period** (the default), **Ignore Cooldown Period** for a survey that may show even if another survey was shown recently, or **Set custom Cooldown Period** to override the workspace value for this survey only.

***

Still struggling or is something not working as expected? [Join us in GitHub Discussions](https://github.com/formbricks/formbricks/discussions) and we'd be glad to assist you!


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.